💎 LumiNest – User Guide & FAQs
1. Getting Started – New Customers
Q: How do I create an account?
A:
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Click Sign Up at the top right of our website.
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Enter your name, email, and create a password.
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You’ll receive a confirmation email — click the link to activate your account.
💡 Tip: Creating an account lets you track orders, save wishlists, and get early access to exclusive deals.
Q: Do I need an account to place an order?
A: No. You can checkout as a guest, but having an account gives you faster checkout and access to your order history.
Q: Is my personal information safe?
A: Absolutely 💎. We use 256-bit SSL encryption and never share your details with third parties.
2. Shopping & Placing Orders
Q: How do I place an order?
A:
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Browse our collections.
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Select your size/color and click Add to Cart.
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Go to your Cart and click Checkout.
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Enter shipping details, choose payment method, and confirm.
Q: Can I change my order after placing it?
A: If your order hasn’t been shipped yet, contact us within 12 hours at support@luminest.com
Q: Do you offer discounts or vouchers?
A: Yes! You can find them in our promotions emails or redeem vouchers in the Redeem Voucher section.
3. Payment & Security
Q: What payment methods do you accept?
💳 We accept:
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Visa / MasterCard / American Express
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PayPal
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Apple Pay & Google Pay
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Gift Cards & Vouchers
Q: Is payment secure?
A: 💎 100% secure. We use PCI-DSS Level 1 payment processing — the highest security standard in e-commerce.
4. Shipping & Delivery
Q: Where do you ship?
A: We ship only in USA 🌍.
Q: How long does delivery take?
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USA : 3–5 business days.
💡 Express shipping available for all states.
Q: How do I track my order?
A: Once shipped, you’ll receive an email with your tracking link. You can also track from My Account → Track Order.
5. Returns & Refunds
Q: What is your return policy?
A: We offer 30-Day Hassle-Free Returns 💎
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Item must be unused and in original packaging.
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Refunds issued to the original payment method.
Q: How do I return an item?
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Go to Help Center → Returns.
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Fill in the return request form.
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Ship your item to our returns address.
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Receive your refund within 5-7 days after we receive it.
6. Product Support
Q: What if my item is damaged or defective?
A: Contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
7. Account & Wishlist
Q: How do I reset my password?
A: Click Forgot Password on the login page, enter your email, and follow the reset link.
Q: How do I save products for later?
A: Use the 💖 Wishlist button on each product. Login to access your saved items anytime.
8. Policies & Rules
Q: Where can I read your full store policies?
A: See our Policies & Rules page for Terms of Service, Privacy Policy, and Returns Policy.
9. Contact & Help
📩 Email: support@[yourbrand].com
💬 Live Chat: Available Mon–Fri, 9 AM–6 PM EST
📞 Phone: +1 (XXX) XXX-XXXX
💎 We reply within 24 hours to all queries.
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