Shipping policy
Shipping Policy
1. Shipping Scope
LumiNest currently focuses on serving customers in the United States.
2. Processing Time
Orders are typically processed within 1–3 business days. Processing time may be longer during holidays, sales periods, or supplier delays.
3. Shipping Time
Estimated delivery time is usually 5–10 business days for many products, but some items may take longer depending on supplier location, stock availability, and customs or carrier delays.
4. Shipping Rates
We may offer:
- Free shipping on selected orders
- Flat-rate shipping on selected products
- Promotional free shipping thresholds
Shipping rates, if applicable, are displayed at checkout or on the product page.
5. Tracking
Once your order is shipped, you will receive a tracking number by email when available. Tracking updates may take a few days to appear.
6. Delays
Delivery times are estimates, not guarantees. Delays may occur due to weather, customs, carrier issues, incorrect address details, or high-volume seasons.
7. Wrong Address
Customers are responsible for entering the correct shipping address. If an order is returned or lost due to an incorrect address, we may not be able to issue a full refund.
8. Lost or Undelivered Packages
If a package appears lost or undelivered, contact us and we will help investigate with the supplier or carrier.
9. Customs and Duties
Orders shipped internationally may be subject to customs or import charges depending on the destination and local regulations. Customers are responsible for any such charges unless otherwise stated.
10. Contact for Shipping Questions
Email: [luminest680@gmail.com]