Refund policy
Return and Refund Policy
1. Our Promise
At LumiNest, we want you to feel confident shopping with us. If your order arrives damaged, defective, or incorrect, we will work with you to make it right.
2. Return Window
You may request a return or refund within 14 days of delivery.
3. Eligible Returns
Returns are accepted only when:
- The item arrived damaged or defective
- You received the wrong product
- The item is unused, unworn, and in original condition, where a return is approved
4. Non-Returnable Items
We may not accept returns for:
- Used items
- Products damaged by misuse or accidental damage after delivery
- Final sale items
- Gift cards
- Personalized or custom-made products
- Hygiene-sensitive items where applicable
5. Return Request Process
To request a return:
- Email us at [Insert Support Email]
- Include your order number
- Attach clear photos or a video if the item is damaged or incorrect
- Wait for our confirmation before sending anything back
6. Return Shipping
- If the item is defective, damaged, or incorrect, we may cover return shipping or offer a replacement/refund.
- For other approved returns, the customer may be responsible for return shipping costs.
7. Refunds
Once your return is approved and received, or once we verify the issue, we will process your refund to the original payment method.
Refund timing may vary depending on your bank or payment provider.
8. Partial Refunds
In some cases, a partial refund may be issued if:
- The returned item is not in original condition
- Parts are missing
- The item shows signs of use
- The issue is minor and a replacement is not necessary
9. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your card provider or payment service
- Contact us at [luminest680@gmail.com]
10. Exchanges
We do not always offer direct exchanges because many products are fulfilled through dropshipping suppliers. If your item is defective or incorrect, we may send a replacement.