Help Center– LumiNest

💎 LumiNest Help Center

We’re here for you. Welcome to LumiNest Help Center — your single place for order tracking, returns, product help, and fast support. If you can’t find what you need, contact our team and we’ll respond within 24 hours (usually faster).

Support Hours: Mon–Fri 9:00 AM – 7:00 PM (EST)
Email: support@luminest.com 💎
Live Chat: Available on-site Mon–Fri during support hours

Track your order

How to track: After we ship your order you’ll receive a tracking link by email. You can also use Track Your Order from this menu and enter your order number + email.
If you don’t see tracking: Check spam, then email support@luminest.com with your order number and we’ll check it for you.

Shipping & Delivery

Standard shipping (USA): 3–7 business days after dispatch.
Processing time: We process most orders in 1 business day.
Expedited shipping: Available at checkout for faster delivery.
We ship to: USA — including PO Boxes & APO/FPO.
If a package is delayed or lost, contact us quickly and we will investigate and resolve.

Orders & Checkout

Placing an order: Add items to cart → Checkout → Enter shipping → Choose payment → Place order. You’ll receive an order confirmation email.
Change or cancel: Contact support within 12 hours of placing an order and we’ll do our best to change/cancel before it ships.
Order confirmation missing: Check spam/junk folders. If still missing, contact support.

Returns & Refunds

Return window: 30 days from delivery (unless a product page states otherwise).
Condition: Unused, in original packaging.
How to return: Go to Help Center → Returns, or email support@luminest.com with your order number and a photo. We’ll send return instructions and pre-paid label if the error is ours.
Refund timing: Refunds processed within 5–7 business days of receiving the return.

Payments & Security

Accepted payments: Visa, MasterCard, American Express, PayPal, Apple Pay / Google Pay, Gift Card.
Security: We use SSL encryption and Shopify/PCI-compliant payment processors. We never store full credit card details on our servers.
Invoice or receipt: You will receive an email receipt after your purchase. Need a copy? Email support.

Product Support & Warranty

Setup help: Product setup guides and quick troubleshooting steps are on each product page under “How to Use.”
Defective items: Contact support within 48 hours with photos — we’ll replace or refund.
Warranty: Most items include a 12-month limited warranty; see the product page for details.

Account & Wishlist

Create an account: Click Account → Sign up. Accounts let you track orders, save addresses, and keep your wishlist.
Reset password: Click Forgot password on the login page.
Wishlist: Add items using the ♥ icon on product pages. Sign in to save lists across devices.

Discount Codes, Vouchers & Gift Cards

How to use a discount code: Enter your code at checkout in the Discount code field.
Gift cards: Redeemable at checkout as payment. Visit Gift Cards to purchase.
Auto-apply discount links: We can create special discount links that auto-apply the code when the customer visits — great for marketing.

Privacy & Policies

We respect your privacy and handle your data responsibly. Read full details: Privacy Policy, Terms of Service, and Shipping & Returns Policy. (Links in footer.)

Problems or Escalations

If a standard support route doesn’t resolve your issue, use Submit a Dispute with order number, photos, and a short description — our escalation team replies within 48 hours.

. FAQs Section

General Questions

What is LumiNest?
LumiNest 💎 is your trusted online store for top-quality lifestyle gadgets, home products, and accessories, all shipped from the USA.
Do you have a physical store?
No — we operate 100% online to bring you better prices and faster service.
Where do you ship?
Across all 50 states, including PO Boxes and APO/FPO.

Orders & Shipping
4. How do I track my order?
Use our [Track My Order] page with your order number and email.
5. When will my order arrive?
Standard delivery is 3–7 business days within the USA.
6. Do you offer express shipping?
Yes — options are shown at checkout.

Returns & Refunds
7. Can I return my order?
Yes, within 30 days in original condition.
8. How do I start a return?
Fill out our [Return Request] form in the Help Center.
9. When will I get my refund?
Within 5–7 business days after we receive your return.

Payments & Security
10. Is shopping on LumiNest safe?
Absolutely — we use encrypted payments and Shopify’s secure checkout.
11. What payment methods do you accept?
All major cards, PayPal, and Shop Pay.
12. Do you offer installment payments?
Yes, with Shop Pay Installments.

Product Info
13. Are your products authentic?
100% genuine and tested for quality.
14. Do your products have warranties?
Many items come with manufacturer warranties — check the product page.
15. Do you restock sold-out items?
Yes — sign up for restock alerts.

Account & Wishlist
16. Do I need an account to shop?
No — but an account lets you save your wishlist and order history.
17. How do I create a wishlist?
Click the 💖 icon on any product page (requires a free account).
18. How can I update my details?
Log in to your account and go to “Profile Settings.”

Still need help?

Contact us: support@luminest.com
Live Chat: Use the chat bubble on the site during support hours.
We’re real people — we read your messages and we act fast. 💎

💎 At LumiNest, our mission is to make every purchase a delight — with fast support, transparent policies, and a touch of luxury.

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