FAQs

We ship most orders within 1–2 business days. U.S. delivery usually takes 3-5 business days depending on your location.

Right now, we only ship within the USA — but we’re expanding soon!

Yes! You can choose faster shipping at checkout for an additional fee.

Once your order ships, we’ll email you a tracking number. You can also track it directly from your LumiNest account.Once your order ships, we’ll email you a tracking number. You can also track it directly from your LumiNest account.

If your order hasn’t shipped yet, we can make changes or cancel it. Email us ASAP at support@luminest.com.

Check your spam folder. If it's not there, contact us and we’ll help right away.

You can return any item within 20 days of delivery. The product must be unused and in original packaging.

Email support@luminest.com with your order number and reason for return — we’ll take care of the rest.

Refunds are usually processed within 5–7 business days after we receive your return.

Yes! Every item we sell is carefully tested and selected for quality and durability.

We’ll fix it fast. Just email us a photo and we’ll send a replacement or refund right away.

We accept Visa, MasterCard, American Express, PayPal, and most major cards.

Absolutely. Our website uses secure SSL encryptionand trusted payment gateways.

Yes! Get 20% off your first order— just look for the promo code at the top of our site.

Only one discount can be applied per order — but we always try to offer the best deals!

Use ourContact Form, email us at support@luminest.com, or DM us on social media — we’re fast to reply.

We’re available Monday–Friday, 9 AM – 7 PM (EST) and Saturday, 10 AM – 3 PM.

Yes! We love hearing from you — send us a message anytime on TikTok, Instagram, or Facebook.