💎 LumiNest – User Guide & FAQs

 

---

1. Getting Started – New Customers 

 

Q: How do I create an account?

 

A:

1. Click Sign Up at the top right of our website.

2. Enter your name, email, and create a password.

3. You’ll receive a confirmation email — click the link to activate your account.

💡 Tip: Creating an account lets you track orders, save wishlists, and get early access to exclusive deals.

---

Q: Do I need an account to place an order?

 

A: No. You can checkout as a guest, but having an account gives you faster checkout and access to your order history.

---

Q: Is my personal information safe?

 

A: Absolutely 💎. We use 256-bit SSL encryption and never share your details with third parties.

---

2. Shopping & Placing Orders

 

Q: How do I place an order?

 

A:

1. Browse our collections.

2. Select your size/color and click Add to Cart.

3. Go to your Cart and click Checkout.

4. Enter shipping details, choose payment method, and confirm.

---

Q: Can I change my order after placing it?

 

A: If your order hasn’t been shipped yet, contact us within 12 hours at support@luminest.com

---

Q: Do you offer discounts or vouchers?

 

A: Yes! You can find them in our promotions emails or redeem vouchers in the Redeem Voucher section.

---

3. Payment & Security

 

Q: What payment methods do you accept?

 

💳 We accept:

• Visa / MasterCard / American Express

• PayPal

• Apple Pay & Google Pay

• Gift Cards & Vouchers

---

Q: Is payment secure?

 

A: 💎 100% secure. We use PCI-DSS Level 1 payment processing — the highest security standard in e-commerce.

---

4. Shipping & Delivery

 

Q: Where do you ship?

 

A: We ship only in USA 🌍.

---

Q: How long does delivery take?

 

• USA : 3–5 business days.

💡 Express shipping available for all states.

---

Q: How do I track my order?

 

A: Once shipped, you’ll receive an email with your tracking link. You can also track from My Account → Track Order.

---

5. Returns & Refunds

 

Q: What is your return policy?

 

A: We offer 30-Day Hassle-Free Returns 💎

• Item must be unused and in original packaging.

• Refunds issued to the original payment method.

---

Q: How do I return an item?

1. Go to Help Center → Returns.

2. Fill in the return request form.

3. Ship your item to our returns address.

4. Receive your refund within 5-7 days after we receive it.

---

6. Product Support

 

Q: What if my item is damaged or defective?

 

A: Contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

---

7. Account & Wishlist

 

Q: How do I reset my password?

 

A: Click Forgot Password on the login page, enter your email, and follow the reset link.

---

Q: How do I save products for later?

 

A: Use the 💖 Wishlist button on each product. Login to access your saved items anytime.

---

8. Policies & Rules

 

Q: Where can I read your full store policies?

 

A: See our Policies & Rules page for Terms of Service, Privacy Policy, and Returns Policy.

---

9. Contact & Help

📩 Email: support@[yourbrand].com
💬 Live Chat: Available Mon–Fri, 9 AM–6 PM EST
📞 Phone: +1 (XXX) XXX-XXXX

💎 We reply within 24 hours to all queries.